Frequently Asked Questions
Find answers to common questions about our performance gear
How do I know which size to order?
We provide a detailed size chart on every product page. If you are between sizes, we generally recommend sizing up for athletic footwear and gear.
Are your cycling shoes compatible with my bike?
Our cycling shoes are designed to be compatible with SPD-style cleats, making them perfect for most indoor cycling studios and outdoor commutes.
How should I clean my TIEM footwear?
We recommend spot cleaning with a damp cloth and mild detergent. Avoid machine washing or drying to preserve the integrity of the technical materials.
Can I wear my TIEM shoes for activities other than cycling?
Yes, our recessed cleat design allows you to walk comfortably across the gym floor and transition into strength training or yoga.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our reach to more countries soon.
What if my item is defective?
We stand by our quality. If you receive a product with a manufacturing defect, please contact our support team within 30 days for a replacement.